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your fired

Firing Bad Customers

January 9, 2009 by John Beagle 1 Comment

Sometimes, when customers are excessively rude, tell half truths and run up costs because of being a ‘high maintenance’ customer, we fire them.

Just fired a customer today. I thought he was going to jump through the phone and choke me. Good thing is was a phone firing.

I think in the long run we are better off because we will be able to dedicate resources to more productive clients and projects.

Still I struggle with any client loss. In these tough times, firing a customer is something that on the surface seems to fly in the face of logic.

Tagged: Customer Service, SMB, your fired

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