According to a summer study done by J.D. Power and Associates, TD Bank ranks as the top national bank for small business satisfaction. Of over 7,200 nationwide small businesses with an income of $100,000 – $10 million, TD Bank scored highest on a 1,000 point scale. TD Bank scored a 740. This is the third consecutive year the bank has ranked at Number One. The businesses surveyed indicated that they are more satisfied with a bank when a manager is dedicated to their account, understands their business, and is a thorough communicator with the business owner.
“The highest-ranking banks perform well in customer service and relationship management with their small business customers, particularly the in-branch experience,” said director of banking services at J.D. Power and Associates, Michael Beird. The average score for other banks was about 696. BB&T and Huntington National Bank tied for the number two spot with 725 points.
TD Bank is based out of Portland, Maine and Cherry Hill, New Jersey, and offers banking, insurance, brokerage and investment banking in Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia and Washington D.C.